Assistant Manager || Lab Operations || Hyderabad

Designation: Assistant Manager

Department: 3P Lab Ops

Location: Hyderabad

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we're just getting started. Leading the chart as one of the top consumer health platforms through e Pharmacy, e Diagnostics, e-consult and offline stores, TATA 1mg has delivered over 15M e Pharmacy orders, 2M e Diagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs

Brief about the Team

TATA 1mg's Pharmacy E-Consultation Team is vital to our e-pharmacy services. The team specialises in telemedicine, connecting patients with doctors for advice and prescriptions. The team prioritises excellent customer experiences and healthcare accessibility and also ensures accuracy and compliance with regulations. They maintain confidentiality, resolve prescription issues with doctors and pharmacists, and provide prompt customer service. Collaboration with other teams optimises efficiency, while staying updated with pharmaceutical guidelines ensures effectivepre-validation.

What will you do

1. Network Empanelment:

Lead the identification and onboarding of new diagnostic centres into the network.

Ensure that all diagnostic centres meet the required compliance standards and regulatory requirements.

Liaise with medical and healthcare providers to ensure smooth contract negotiations and onboarding processes.

Maintain up-to-date records of empanelled diagnostic centres, including services offered, pricing, and contact details.

Conduct regular reviews of existing network partners to assess performance, compliance, and quality of service.

2. Diagnostics Centre Onboarding:

Coordinate with the legal, finance, and operations teams to facilitate smooth onboarding of new diagnostic centres into the network.

Ensure that diagnostic centres comply with organisational policies, procedures, and standards.

Provide training and support to new centres regarding systems, processes, and protocols for seamless integration.

Troubleshoot and resolve any issues related to the onboarding process.

3. Stakeholder Management:

Build and maintain strong relationships with existing and potential diagnostic centers, ensuring ongoing cooperation and partnership.

Collaborate with the sales and marketing teams to enhance visibility and awareness of the empanelled diagnostic centres.

Work with the quality assurance team to ensure diagnostic centres maintain high standards of service delivery.

4. Reporting and Documentation:

Generate regular reports on network performance, including metrics such as onboarding timelines, compliance status, and partner feedback.

Maintain accurate and thorough documentation of agreements, contracts, and compliance checks.

5. Compliance and Risk Management:

Stay updated on industry trends, regulations, and best practices to ensure that empanelment and onboarding procedures comply with current standards.

Identify and mitigate risks associated with the onboarding of new diagnostic

What are we looking for?

Bachelor's degree in Healthcare Management, Business Administration, or a related field. Master's degree is a plus.

Minimum of 3-5 years of experience in network management, partner onboarding, or a similar role in the healthcare or diagnostics sector.

Experience in contract negotiations, regulatory compliance, and stakeholder management.

Strong organisational and project management skills.

Excellent communication and negotiation abilities.

Knowledge of healthcare regulatory requirements and standards.

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the Diagnostics Labs team will provide a great opportunity not only to scale up your personal goals & targets but also our organizational goals to great heights by leveraging the existing capabilities of Tata 1mg.

Disclaimer:

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.